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Returns Information

Returns are normally accepted when completed within 30 days from the date of shipment. This does not include items identified as "NCNR", "Non-Cancelable/Non-Returnable" ("Non-Standard Products"), Downloadable Software ("Digital Delivery"), or governed by a Purchase Agreement Letter.

Only products originally shipped from Mastertrade will be returned to Mastertrade. All others will be promptly quarantined and disposed of or returned to the customer. By a Customer returning products to Mastertrade, the Customer certifies that the products were purchased from Mastertrade and there has been no substitution in whole or part of same product from another supplier, distributor or other such source of the product. The return should be in the original packaging and in unused condition (except defective). ESD or moisture sensitive products should not be opened except under controlled conditions.

Return Freight charges must be prepaid; we will not accept COD shipments.

Some products may require that they be returned directly to the manufacturer.

To obtain a return authorisation number. Your customer service representative will give you a return authorisation number and the correct return address for your merchandise.