A very small number of large, heavy items may attract an additional pallet charge to certain areas. This charge is calculated based on the overall order value and the delivery postcode area. Depending on your area, there will usually be a carriage paid order value threshold where FREE delivery can still be attained.

Same Day Despatch On In-Stock Items:

We despatch in-stock items on the same working day when they are ordered before 3PM GMT. Stock available: Next working day.

If You Have A Deadline:

Out of stock items can take up to the recommended Delivery Time, which you can find on every product page. We will notify you if they are likely to take any longer than this. If you have a deadline, please feel free to contact us by email or phone. We would like to work with you to arrange a better-suited delivery time or date. Estimated delivery: 1+ Days.

Next Working Day:

All in-stock items are despatched via traceable and insured carriers on a next day service. If there are items which state a longer delivery time then please contact us as we can arrange a next day on most items at an additional cost where applicable. Stock available: Next working day.

NON Stock Items:

Any items that are not stock items will be ordered and sent directly from our suppliers. All manufacturers we use are highly recommended and also despatched via traceable and insured carriers. These items may take longer than the expected delivery time. We will notify you in advance if this is likely to happen. Stock available: 1+ Day Lead time.

Received Damaged:

Any items being returned as damaged in transit, requiring replacement or refund, should notify us either verbally or in writing within 48 hours of delivery. They must be accompanied by clear photographs showing both the packaging - particularly any damage to the packaging - and also the damaged item(s). The correct paperwork can then be sent to us. The photographs will ensure that replacement or refund can then be processed with the minimum of delay.